21 chatbot retail use cases to replicate for your brand

retail chatbot examples

And, to make such communication even more useful, consider adopting chatbots for your e-commerce business. In recent years Machine Learning has a major impact in the field of medical science due to its ability to learn and analyze from the examples provided. There are lots of treatments that are available for various common diseases that can be detected by individuals and doctors just on the basis of symptoms. So, the problem is that there isn’t any place where anyone can have the details of the diseases based on the symptoms. What if there is a place where we can find our health problem just by entering symptoms.

  • It allows connecting with potential customers, automating customer engagement and interactions.
  • AI is also transforming inventory and supply chain management in retail.
  • If a customer wants to solve issues on the spot and doesn’t want to wait for a reply from a customer service representative, Sephora’s chatbot won’t help.
  • This depth of ability makes it one of the best eCommerce chatbot use cases we’ve seen.
  • AI chatbots in eCommerce remember the past interactions of the users and use them further to customize future conversations.
  • This keeps the conversation going, keeping the consumer engaged with your brand and hence, more likely to make the purchase during the session with assistance.

Customers can also upload images of clothes from their wardrobe or social media to get recommendations on what to wear or to find visually similar products. Chatbots can help you attract customers to your store out of sheer curiosity. While few of us could afford a personal shopper in real life, a chatbot can fulfil the role of a personal stylist and curator seamlessly and at no cost to the customer. The result is a powerful, personalised shopping experience, which sets the ecommerce store apart from the competition. They will tirelessly answer questions, provide the most accurate suggestion based on a vast database of rich attributes and pick the best items.

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You can also give employees access to the chatbots so they can find answers and more easily locate inventory. If a customer wants to compare prices or look for the inventory in another store location, your in-store team can quickly access this information with the chatbot. If you offer a loyalty program, metadialog.com your chatbot retail app can help customers manage their accounts. Instead of having to keep a card on file, they can chat with your bot to check their points balance, access rewards, and find other information. As an eCommerce site, you lose a lot of customers before they finish shopping with you.


And like most bots, we provide our customers with the option to speak directly to one of the lovely humans on our support team. By the end of the campaign, Mountain Dew won a Shorty Award for Best Use of Chatbots and saw some impressive metrics. Viewers watched over 11.6k hours of branded content and the campaign earned 48 influencer shoutouts. Mountain Dew’s Twitch fans increased by 265% and the channel engagement increased by 572%. The campaign also reaped long-term benefits by collecting insights about Mountain Dew’s Twitch community for future promotions.

chatbot examples to boost your bot strategy

If you have been sending email newsletters to keep customers engaged, it’s time to add another strategy to the mix. For example, if you see a visitor abandoning the cart and exiting your website or taking too long to move to the next step, a chatbot can be used to trigger a conversation to ask if they need any help. Be it calculating shipping costs, offering a discount on the cart total or simply sharing return/ exchange policies to ease their anxiety, a chatbot can handle it all to prevent cart abandonment. Chatbots are a great way to capture visitor intent and use the data to personalize your marketing campaigns. A hybrid chatbot would walk you through the same series of questions around the size, crust and toppings.

retail chatbot examples

SnapTravel is a digital travel agency that has created an entire application inside a chatbot. The AI chatbot can be used on Facebook Messenger, WhatsApp, and even SMS to find deals on hotels and flights by simply using platforms that are already on your phone. Additionally, customers also use SnapTravel to check flight status, hotel reservations, and changing prices.

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As a result, you’ll be fully equipped to provide superior customer service and experiences across all of your customers’ favorite channels. Although not the best in terms of capabilities, the Monkey bot shows that an ecommerce chatbot doesn’t need to be a permanent feature, and doesn’t need to be directly tied into sales. From using the customer’s name to making tailored product recommendations, personalisation can greatly enhance the customer experience. Today, talking to an ecommerce chatbot is almost like talking to a human – they can have a personality, tell jokes, and, most importantly, they’re super efficient. Instead of speaking to a live agent, the customer can get information from a chatbot about the product, such as the return policy of products, promotional campaigns, discounts coupons, and FAQs. Meet Dom Juan, Domino’s latest chatbot that servers romantics on Tinder “cheesy” messages.

retail chatbot examples

They can also create tickets for a human agent to address during working hours. When social bots resolve simple issues, human agents can focus their attention on more complex problems. Chatbots and voice assistants can answer consumer questions day and night, on holidays and weekends, 365 days a year. Unlike human agents, AI-powered assistants don’t need sleep and can assist customers even after business hours. Naturally, when customers get immediate help, it increases their satisfaction with the services. They use a combination of visual AI and machine learning to develop their insights and capabilities over time.

Offer easy order tracking and updates

Chatbots can also send automated flows and bring your customer through marketing funnels. Back during the F8 conference, Facebook announced that there are over 20B messages sent between people and businesses each month and over 40M businesses are active on the platform. In phases 1 and 2, the campaign saw over 11.2 million impressions, with a 7.8 million reach and 462,919 click posts. Of which 45% registered, and 1 in 3 went on to complete the redemption of the free trial packs.

  • Kik and Sephora virtual assistants are the finest examples of how eCommerce companies will benefit from AI chatbots.
  • Enhancing brand value is significant to developing your eCommerce business.
  • One easy-to-use platform that help online businesses and expert marketers to match up, collaborate, and grow their businesses together.
  • After the joke, users were given the options to share it on Twitter or Facebook, or to make a donation.
  • See them share more practical examples during their joint session at RedisDays Virtual, a free virtual event on May 24th.
  • This provides an opportunity for retailers to use the customers’ info to send users updates and notifications about new products, annual or seasonal sales, as well as branch openings and events.

Weekly conversion in 7.67x with chatbot launch for your eCommerce solution. Our community of 600+ vetted experts have worked with some of the biggest brands in the world. Then, set up an automatic flow with a “smart delay” that prompts the customer to come to pick up their order when it’s done.

Chatbot for lookalike ads on FB

These leading retailers have introduced chatbots to their online stores and applications. There are a number of ecommerce businesses that build a chatbot from scratch. But that means added time and resources to implement a chatbot on each channel, before you actually begin using it. A chatbot can pull data from your logistics service provider and store backend to update the customer about the order status. It can also offer the customer a tracking URL they can use themselves to keep track of the order, or change the delivery address/ date to a time that suits them the best.

  • An eCommerce chatbot with advanced technologies can find you many potential leads.
  • Viewers watched over 11.6k hours of branded content and the campaign earned 48 influencer shoutouts.
  • Chatbots are linked to the company’s database where all information about products, services, features, and locations exist.
  • They allow buyers to find specific product information in a matter of seconds.
  • If your prospective customers are not able to get proper answers from a chatbot, they will most likely switch to another website.
  • Fun fact, did you know that chatbot is actually short for chatterbot?

This kind of growth in eCommerce represents that people have shifted towards such tech-based AI platforms. Cosmetics retailer Sephora has set the bar for beauty shops everywhere by becoming one of the first companies to launch bots on Kik and Facebook Messenger. By leveraging the popular Facebook Messenger chatbot platform, Studio LDN took advantage of an existing bot. If you have ever been inside a Sephora store, you’ve definitely been startled by the vast array of items.

Ecommerce Chatbot: Top 8 Examples from Successful Brands

There’s a healthy new pipeline of digital-first retailers built on the idea of customer-obsession and seamless end-to-end experiences. In fact, McKinsey reported that in just eight weeks, five years of consumer and business digital adoption occurred during COVID-19. Voice and chatbot interfaces are becoming more popular and accessible for consumers, especially in the era of social distancing and online shopping. Retail marketers can leverage these technologies to create a seamless and personalized omnichannel experience for their customers, but they need to consider some key factors and best practices.

What are the 4 types of chatbots?

  • Menu/button-based chatbots.
  • Linguistic Based (Rule-Based Chatbots)
  • Keyword recognition-based chatbots.
  • Machine Learning chatbots.
  • The hybrid model.
  • Voice bots.

Mya engages with 92% of our candidates in an efficient way and achieves a near 100% satisfaction rate. It will then check your symptoms against its database and provide you with the next steps and possible causes. The bot handles 16,000 customer interactions weekly, and almost 1.7 million messages have been sent on Messenger by over 500,000 people. Artificial intelligence (AI) has brought a transformational wave in the past few years.

How chatbots improve the shopping experience?

Your chatbots will not only answer questions, but they'll also ask them too, meaning your CRM repository gains richer data that allows your chatbot to guide customers to recommended products and identify previous (or new) buying behaviors and patterns.